This post was shared with me recently and it has such fantastic advice that I’m sharing it with everyone here. How to handle reviews has always been a subject of concern for authors.
After reading, I realized that I need to change my ways. I’ve always thanked reviewers for any and all reviews because I appreciated that they took the time to write something. I did this regardless of a good or bad review. Apparently that’s the wrong way to handle (oops). Good to know.
While this link is specific to Amazon, the advice regarding reviews is good and probably should apply to any review site.